Payment Policy

Last updated: September 12, 2026

At KiTechHome, we aim to provide a secure and straightforward checkout experience.

Accepted Payment Methods

Available payment methods are displayed during checkout and may vary depending on your location, device, and payment provider.

Depending on availability, payment options may include:

• Major credit cards

• Major debit cards

• Digital wallets

• Other payment methods supported by Shopify and our payment providers

Secure Payments

Payments are processed through secure third-party payment providers.

KiTechHome does not normally store your full credit or debit card details directly.

Payment information may be processed by Shopify or other authorized payment service providers in accordance with their own security and privacy practices.

Currency

Prices are displayed in the currency shown on our website or at checkout.

If your bank or payment provider uses a different currency, they may apply currency conversion fees or exchange rates.

KiTechHome does not control fees charged by your bank, card issuer, or payment provider.

Payment Authorization

Your order will normally be processed only after payment has been successfully authorized.

If your payment is declined, please check:

• Your card details

• Billing address

• Available funds

• Card expiration date

• Any restrictions placed by your bank

You may also contact your bank or payment provider for assistance.

Incorrect or Failed Payments

If you believe you were charged incorrectly, charged more than once, or experienced a payment error, contact us at:

support@kitechome.com

Please include your order number and a brief description of the issue.

For security reasons, do not send full card numbers or sensitive payment information by email.

Refunds

Approved refunds are normally returned to the original payment method used for the purchase.

Please allow up to 10 business days after refund approval for the funds to appear, depending on your bank or payment provider.

Fraud Prevention

To protect our customers and our store, we may perform fraud-prevention checks on certain orders.

In some cases, we may contact you to verify order information before shipment.

We reserve the right to cancel orders that we reasonably believe may involve fraud, unauthorized payment, or misuse.

Taxes, Duties, and Additional Charges

Depending on your location, your order may be subject to:

• VAT

• Sales tax

• Import duties

• Customs charges

• Other government fees

Where applicable, charges collected at checkout will be displayed before payment.

Additional fees imposed by local customs authorities or payment providers may be the customer’s responsibility unless otherwise stated.

Contact Us

If you have questions about payments or charges, contact:

Email: support@kitechome.com
Phone: +44 7532 779200