Privacy Policy

Last updated: September 12, 2026

This Privacy Policy explains how KiTechHome collects, uses, stores, and shares personal information when you visit www.kitechome.com, place an order, contact us, or otherwise use our services.

Who We Are

KiTechHome operates the online store available at:

Website: www.kitechome.com
Email: support@kitechome.com

Business Address:
KiTechHome
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Information We Collect

Depending on how you interact with our store, we may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order details

  • Products purchased

  • Payment and transaction information

  • IP address

  • Browser and device information

  • Website activity

  • Customer support messages

  • Marketing preferences

Payment information may be processed directly by our payment providers and may not be stored directly by KiTechHome.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Process payments and refunds

  • Provide shipping and tracking information

  • Communicate with you about your order

  • Respond to customer support requests

  • Prevent fraud and unauthorized activity

  • Improve our website, products, and services

  • Maintain business and accounting records

  • Comply with legal requirements

  • Send marketing communications where permitted

  • Improve advertising and website personalization where permitted

Legal Basis for Processing

Where applicable data protection laws such as UK GDPR apply, we process personal information based on one or more lawful grounds, including:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent where required

You may withdraw your consent where processing is based on consent.

Shopify and Service Providers

Our online store may use Shopify and other third-party service providers to operate our business.

We may share information with service providers that assist us with:

  • Ecommerce services

  • Payment processing

  • Shipping and delivery

  • Website hosting

  • Analytics

  • Customer support

  • Fraud prevention

  • Marketing and advertising

  • Email communications

  • Accounting and professional services

These providers may process your information according to their own privacy policies and legal obligations.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

  • Operate essential website functions

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Prevent fraud

  • Measure advertising effectiveness

  • Personalize your experience where permitted

Where required by law, we will request your consent before using non-essential cookies.

You may also manage cookies through your browser settings.

Marketing Communications

If you subscribe to receive marketing messages, we may send you information about:

  • New products

  • Special offers

  • Promotions

  • Store updates

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us at support@kitechome.com.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary to:

  • Fulfil orders

  • Provide customer service

  • Maintain business records

  • Resolve disputes

  • Prevent fraud

  • Meet accounting, tax, and legal obligations

Retention periods may vary depending on the type of information and applicable laws.

International Data Transfers

Some of our service providers may process information outside the country where you live.

Where required by law, we take reasonable steps to ensure appropriate protections are in place for international data transfers.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict certain processing

  • Object to certain uses of your information

  • Request a copy of your information

  • Withdraw consent

  • Object to direct marketing

  • File a complaint with a data protection authority

To exercise your privacy rights, contact:

support@kitechome.com

We may need to verify your identity before processing certain requests.

Children’s Privacy

Our services are not intended for children who are not legally able to make purchases or provide valid consent in their jurisdiction.

If you believe a child has provided personal information to us improperly, please contact us.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information online is completely secure.

Third-Party Links

Our website may contain links to websites operated by third parties.

KiTechHome is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

The latest version will be published on this page with an updated date.

Contact Us

For questions about this Privacy Policy or your personal information:

Email: support@kitechome.com

Address:
KiTechHome
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom